Terms & Conditions

Seller

Ivanna Pódová – myIdealSkin
place of business: Počernická 387/80, 108 00 Prague 10
Company ID (IČO): 19246412
registered in the Trade Licensing Register

Online store: www.myidealskin.cz

Contact details

Phone: +420 773 909 940
E-mail: myidealskin@seznam.cz

Address for returns and complaints

Okružní 393,
252 50 Vestec-Jesenice u Prahy

hereinafter referred to as the "Seller".

1. Introductory provisions

1.1. These Terms and Conditions govern the mutual rights and obligations of the Seller and a person who enters into a purchase agreement with the Seller through the online store www.myidealskin.cz.

1.2. The Buyer may be:

a) a consumer, i.e. a natural person who enters into an agreement with the Seller outside the scope of their business activity or independent professional activity, or

b) an entrepreneur, who acts within the scope of their business activity when entering into the agreement.

1.3. The provisions of these Terms and Conditions concerning consumer protection apply only to a Buyer who is a consumer.

1.4. These Terms and Conditions form an integral part of the purchase agreement. Any differing arrangements stated in the purchase agreement, in an order confirmed by the Seller, or in relation to a specific product shall take precedence over these Terms and Conditions.

1.5. The purchase agreement and these Terms and Conditions are drawn up in the Czech language. If the Terms and Conditions are also published in another language, the Czech version shall prevail in the event of any difference in interpretation.

1.6. The Seller may amend or supplement these Terms and Conditions. Any amendment shall not affect rights and obligations arising under the previous version of the Terms and Conditions.

2. Product information and conclusion of the purchase agreement

2.1. Information about the goods, their characteristics, price, availability and recommended method of use is provided for each individual product in the online store.

2.2. Product images are for illustrative purposes. The colour shades of packaging or products may differ slightly, in particular depending on screen settings, changes to packaging made by the manufacturer, or the production batch, provided that such differences do not alter the essential characteristics of the goods.

2.3. The presentation of goods in the online store does not constitute an offer to enter into a contract. The Buyer's order constitutes an offer to enter into a purchase agreement.

2.4. Before submitting an order, the Buyer may review and correct the entered details. By submitting the order, the Buyer confirms that the order entails an obligation to pay the price of the ordered goods.

2.5. An automated message confirming receipt of the order by the system does not in itself necessarily constitute acceptance of the order by the Seller.

2.6. The purchase agreement is concluded at the moment when the Seller sends the Buyer an explicit confirmation of acceptance of the order, or at the moment the goods are dispatched, whichever occurs first.

2.7. The Seller is entitled to ask the Buyer for additional confirmation of the order, verification of contact details, payment of a deposit or full payment in advance, particularly in the case of a high-value order, an unusual quantity of goods, or following a previous uncollected shipment.

2.8. The Seller may refuse an order or cancel an already concluded agreement, in particular in the event of:

a) unavailability of the goods,

b) an obvious technical error in the price or product description,

c) reasonable suspicion of misuse of payment instruments, fraudulent conduct or the provision of false information,

d) repeated failure by the Buyer to collect shipments,

e) outstanding amounts owed by the Buyer to the Seller.

2.9. An obvious pricing error means, in particular, a price which is clearly incorrect in view of the usual price of the product, the way the price is displayed or other circumstances, for example due to a technical error, a missing digit or an incorrectly placed decimal point.

2.10. If the Buyer has already paid the price of an order that will not be accepted or is cancelled for a legitimate reason, the Seller shall refund the funds received without undue delay.

3. Price of goods and payment terms

3.1. The prices of goods are final and include all taxes and charges that the Seller is required to charge.

3.2. The cost of delivery, cash on delivery and any other selected services is displayed to the Buyer before the order is submitted.

3.3. Depending on the current options offered by the online store, the purchase price may be paid in particular:

a) by payment card or through a payment gateway,

b) by bank transfer,

c) by cash on delivery upon receipt of the shipment,

d) in cash or by payment card upon personal collection, if this option is offered,

e) by gift voucher, where permitted by the nature of the voucher and the current settings of the online store.

3.4. In the case of cashless payment, the order is payable within the period specified in the payment instructions. If payment is not credited within this period, the Seller may cancel the order.

3.5. The Seller is not obliged to dispatch the goods before full payment of the price, except for orders sent on a cash-on-delivery basis.

3.6. Title to the goods passes to the Buyer upon full payment of the purchase price and receipt of the goods.

3.7. The Seller shall issue the Buyer with a tax or accounting document in electronic form, or may enclose it with the shipment.

4. Delivery of goods

4.1. Goods are delivered by carriers and by the delivery methods selected by the Buyer when placing the order.

4.2. The usual dispatch time is 2 to 5 working days unless otherwise stated for a specific product. This period is indicative.

4.3. The Seller shall deliver the goods within the agreed period. If no delivery period has been agreed, the Seller shall deliver the goods without undue delay, no later than 30 days from the conclusion of the agreement, unless the parties agree otherwise.

4.4. The Buyer is obliged to provide a complete and correct delivery address, telephone number, e-mail address and any other details required for delivery.

4.5. The Buyer is obliged to accept or collect the shipment within the specified period and to follow the carrier's instructions concerning delivery and the storage period of the shipment.

4.6. The Buyer should inspect the condition of the shipment upon receipt. If the packaging is visibly damaged, it is recommended that the damage be recorded with the carrier and photographs be taken. Failure to carry out such an inspection upon receipt does not in itself deprive the consumer of their statutory rights.

4.7. The risk of damage to the goods passes to the consumer when the goods are taken over by the consumer or by a third party designated by the consumer other than the carrier.

4.8. The Seller is not liable for delays caused by the Buyer, in particular by providing an incorrect address, failing to provide necessary cooperation, or failing to accept the shipment.

5. Temperature-sensitive goods

5.1. Some products offered by the Seller may be sensitive to high or low temperatures, direct sunlight, humidity or sudden changes in temperature.

5.2. Temperature-sensitive goods may include, in particular:

a) skin creams, serums and emulsions,

b) face masks, ampoules and concentrates,

c) professional cosmetic products,

d) make-up and decorative cosmetics,

e) hair serums, lotions, masks and other hair cosmetics,

f) oils and products containing fatty or biologically active ingredients,

g) food supplements, liquid shots, capsules, collagen and vitamin products,

h) other products for which the manufacturer specifies special storage conditions.

5.3. After receipt, the Buyer is obliged to store the goods in accordance with the manufacturer's information, the information on the packaging and the instructions stated for the product.

5.4. In the event of exceptionally high or low outdoor temperatures, the Seller is entitled to reasonably postpone the dispatch of temperature-sensitive goods, split the order, or propose another method of delivery if this is necessary to protect the goods. The Buyer will be informed of such action.

5.5. If the shipment is delivered to a parcel locker or collection point, the Buyer is obliged to collect it as soon as possible and not leave it unnecessarily exposed to high or low temperatures.

6. Uncollected shipments and cash on delivery

6.1. By entering into a purchase agreement, the Buyer becomes obliged to pay the purchase price and accept the ordered goods.

6.2. Merely refusing to accept or failing to collect a shipment does not constitute a proper withdrawal from the agreement. The Buyer must notify the Seller of the withdrawal by an unequivocal statement.

6.3. The preceding paragraph does not apply if, before delivery of the shipment, the Buyer demonstrably and validly withdrew from the agreement or agreed with the Seller to cancel it.

6.4. If the Buyer, without prior valid withdrawal, without agreement with the Seller, or without another legitimate reason, fails to accept or collect the shipment, the Seller may claim reimbursement of the actual and reasonably incurred costs, in particular:

a) the cost of dispatching the shipment,

b) the cost of returning the shipment to the Seller,

c) the cash-on-delivery fee,

d) other charges actually imposed by the carrier in connection with the uncollected shipment,

e) the cost of packaging that cannot be reused, if such a cost was actually incurred by the Seller.

6.5. If, as a result of failure to collect or late collection of the shipment, temperature-sensitive goods are damaged, deteriorate or become unsuitable for further sale for hygiene or safety reasons during storage or return transport, the Buyer shall also be liable for demonstrably incurred damage, provided that:

a) the Buyer breached their obligation to accept the shipment,

b) the damage arose as a direct consequence of that breach,

c) the damage was not caused by the Seller or the carrier.

6.6. The amount of compensation for damage under the preceding paragraph shall correspond to the actual extent of the damage or reduction in the value of the goods. If the product is completely deteriorated and cannot be safely resold, compensation may amount to the value of the deteriorated product, but no more than the price of that product stated in the order.

6.7. The Seller shall inform the Buyer of the costs incurred and any damage and shall provide a reasonable period for payment, usually 14 days.

6.8. If the Buyer remains interested in the uncollected order, the shipment may be resent only after prior payment of:

a) the price of the goods,

b) the costs of the original uncollected shipment,

c) the cost of the new delivery.

6.9. Following a previous uncollected shipment, the Seller is entitled to require advance payment for subsequent orders by the same Buyer or to refuse to offer cash on delivery.

6.10. No costs or damages will be claimed from the Buyer if the shipment was not delivered or collected due to reasons attributable to the Seller or the carrier, or if the Buyer duly and validly withdrew from the agreement in advance.

7. Consumer withdrawal from the agreement

7.1. The consumer may withdraw from an agreement concluded through the online store without giving any reason within 14 days.

7.2. The period begins on the day when the consumer or a third party designated by the consumer other than the carrier takes possession of the goods. Where several items or parts are delivered separately, the period begins upon receipt of the last item, piece or part of the delivery.

7.3. The consumer may also withdraw before receiving the goods.

7.4. The withdrawal notice must be sent to the Seller no later than the last day of the fourteen-day period, for example:

a) by e-mail to myidealskin@seznam.cz,

b) in writing to Okružní 389/4, 252 42 Vestec u Prahy,

c) using the model withdrawal form published in the online store.

7.5. It is recommended that the withdrawal notice include the Buyer's first and last name, order number, identification of the returned goods, date of receipt and contact details.

7.6. The consumer shall send or hand over the goods to the Seller no later than 14 days after withdrawal to the following address:

Ivanna Pódová – myIdealSkin
Okružní 394,
252 50 Vestec-Jesenice u Prahy

Goods sent to the Seller on a cash-on-delivery basis need not be accepted.

7.7. The direct cost of returning the goods shall be borne by the consumer.

7.8. The consumer should package the goods in such a way as to prevent damage, leakage of contents or deterioration during return transport.

7.9. The Seller shall refund to the consumer, no later than 14 days after withdrawal, all funds received under the agreement, including the cost of the least expensive delivery method offered by the Seller.

7.10. If the consumer chose a more expensive delivery method, the Seller shall refund delivery costs only up to the amount corresponding to the least expensive delivery method offered.

7.11. The funds shall be refunded using the same method by which the Seller received them, unless the parties agree otherwise and this does not result in additional costs for the consumer.

7.12. The Seller is not obliged to refund the funds before receiving the returned goods or before the consumer proves that the goods have been sent back, whichever occurs first.

7.13. The consumer is liable for any reduction in the value of the goods resulting from handling them in a manner other than what was necessary to establish their nature, characteristics and functionality.

7.14. The absence of ordinary transport packaging does not in itself result in the loss of the right of withdrawal. However, damaged or missing original packaging, accessories or components may be taken into account when determining the actual reduction in the value of the goods.

8. Exceptions to the right of withdrawal

8.1. In particular, the consumer may not withdraw from an agreement for the supply of:

a) goods made to the consumer's specifications or adapted to the consumer's personal needs,

b) goods liable to deteriorate rapidly or goods with a short shelf life,

c) goods in sealed packaging which, for reasons of health protection or hygiene, are not suitable for return after the consumer has broken the seal,

d) goods which, after delivery, have by their nature been inseparably mixed with other goods,

e) digital content not supplied on a tangible medium, provided that the statutory conditions for loss of the right of withdrawal have been met.

8.2. For cosmetic products, the hygiene exception may apply in particular to creams, serums, ampoules, masks, make-up, products intended for application to the lips, eyes, skin or scalp, and other cosmetic products, provided that:

a) they were supplied in sealed or hygienically closed packaging,

b) the consumer broke the protective seal, film, closure or other sealing,

c) the product is thereafter unsuitable for resale for reasons of health protection or hygiene.

8.3. Merely opening an ordinary outer paper box without breaking the hygienic seal of the product does not necessarily result in loss of the right of withdrawal.

8.4. Exceptions to the right of withdrawal shall be interpreted according to the nature of the specific product and the applicable legislation. These provisions do not limit the right to make a complaint regarding defective goods.

9. Rights arising from defective performance and complaints

9.1. The Seller is liable to the consumer for ensuring that the goods are free from defects upon receipt and correspond to the agreed description, type, quantity, quality, functionality and other agreed characteristics.

9.2. The consumer may notify a defect that becomes apparent in the goods within two years of receipt.

9.3. If a defect becomes apparent within one year of receipt, it is presumed that the goods were defective at the time of receipt, unless the nature of the goods or the defect excludes such a presumption.

9.4. In the case of goods bearing a use-by date or minimum durability date, rights arising from defects may be exercised with regard to that date and the nature of the product.

9.5. Depending on the circumstances, the consumer may request in particular:

a) removal of the defect by repair, where possible,

b) delivery of new goods free from defects,

c) a reasonable reduction in the purchase price,

d) withdrawal from the agreement, provided the statutory conditions are met.

9.6. The Seller may refuse the requested method of remedy if it is impossible or disproportionately costly compared with the alternative method.

9.7. Rights arising from defective performance do not apply in particular to:

a) damage caused by incorrect or inappropriate use,

b) failure to follow instructions, recommended dosage or method of application,

c) storage contrary to the manufacturer's instructions,

d) exposure of the product to excessive heat, frost, direct sunlight or humidity after receipt,

e) ordinary wear and tear or natural consumption of the product,

f) use of the product after the expiry date or after the recommended period after opening,

g) damage caused by the Buyer or a third party.

9.8. An individual allergic reaction, hypersensitivity or intolerance to a particular ingredient does not automatically constitute a product defect if the product complies with the agreement, has the correct composition and labelling, and is not otherwise defective. This does not affect the Buyer's rights in the case of a defective, incorrectly labelled or unsafe product.

9.9. A complaint may be submitted:

a) by e-mail to myidealskin@seznam.cz,

b) in writing or in person at Okružní 389/4, 252 42 Vestec u Prahy.

9.10. The Buyer should include their contact details, order number, identification of the product, description of the defect and requested method of resolution in the complaint. For cosmetic products, it is also advisable to state the production batch number and attach photographs of the product and packaging, if available.

9.11. The Seller shall issue the consumer with confirmation of the complaint, including the date of submission, the content of the complaint, the requested method of resolution and the consumer's contact details.

9.12. The consumer shall provide the Seller with the cooperation necessary to assess the defect, in particular by allowing inspection of the goods subject to the complaint.

9.13. The complaint, including remedy of the defect, shall be resolved and the consumer informed of the outcome without undue delay, no later than 30 days from the date the complaint was submitted, unless the Seller and the consumer agree on a longer period.

9.14. In the event of a justified complaint, the consumer is entitled to reimbursement of reasonably incurred costs associated with making the complaint.

10. Personal data protection

10.1. The Seller processes Buyers' personal data in accordance with applicable legislation, in particular for the purposes of processing orders, performing agreements, maintaining accounting records, handling complaints and protecting the Seller's legitimate interests.

10.2. Detailed information on the processing of personal data, the period for which it is retained, recipients of the data and the rights of data subjects is set out in the Privacy Policy published in the online store.

11. Commercial communications and cookies

11.1. The Seller may send its customers commercial communications concerning its own similar products or services, provided that the customer was given a clear and simple opportunity to refuse such use when the contact details were obtained.

11.2. Commercial communications will be sent to other persons only on the basis of their prior consent or another lawful legal basis.

11.3. The recipient may opt out of receiving commercial communications at any time and free of charge via the link in the commercial communication or by contacting the Seller.

11.4. The online store uses technically necessary cookies required for its proper functioning.

11.5. Analytical, marketing and other optional cookies are used only on the basis of the visitor's consent where such consent is required by law.

11.6. The visitor must be able to accept or reject optional cookies and later change or withdraw their consent.

12. Alternative dispute resolution for consumer disputes

12.1. If a dispute arises between the Seller and the consumer from a purchase agreement, the parties shall first attempt to resolve it by mutual agreement.

12.2. If the dispute cannot be resolved by agreement, the consumer may submit a proposal for alternative dispute resolution to:

Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2

E-mail: adr@coi.cz
Website: www.adr.coi.cz

12.3. Alternative dispute resolution is a conciliation procedure and does not replace court proceedings.

13. Final provisions

13.1. Legal relations between the Seller and the Buyer are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.

13.2. The choice of Czech law does not deprive the consumer of the protection afforded by mandatory provisions of the law that would otherwise apply.

13.3. No provision of these Terms and Conditions excludes or limits consumer rights that cannot be contractually excluded or limited under applicable law.

13.4. If any provision of these Terms and Conditions is invalid or ineffective, this shall not affect the validity and effectiveness of the remaining provisions.

13.5. Purchase agreements are archived by the Seller in electronic form. The order confirmation is sent to the Buyer at the e-mail address provided by the Buyer.

13.6. These Terms and Conditions take effect on 5 August 2026.